Shared inbox
Every open and closed ticket in one place, updating live while your team works.
The Ultimate Flights Management
& Discovery platform.
The top Roblox aviation servers don't use scattered, broken tools - they run on AeroNexus™. SkyGrid™ drives real passenger traffic to your airline. Modmail handles your support like a pro. Fleet, Flights, everything - one platform. Stop patching. Start dominating.
Modmail01
Support that feels personal.
Give your staff one shared inbox with all the context they need. Members just message the bot and hear back like they know you.
Two-way mirroring
Member DMs and staff channels stay in sync, including edits, deletes, and typing.
Snippets & variables
Saved replies with template variables, plus a welcome message that sends itself when a ticket opens.
Ratings & feedback
Members rate your support after every close, with room for written feedback.
Support analytics
Resolution times, backlog aging, busiest hours, and your top closers at a glance.
Blacklist
Give your team room to help. Block repeat spam with temporary or permanent blacklist entries.
Ticket categories & panels
Help members choose the right kind of support with ticket categories and easy-to-find panels.
Transcripts
Keep the answer long after a ticket closes. Revisit the conversation, share its link, or export it as PDF, HTML, or Markdown (MDX).
Search every conversation
Search every message across every ticket, open or closed. Find the exact words and the conversation around them.
Also in Modmail
- Notes & anonymity
- Quick replies
- Reopen & recovery
Invite Tracker02
Invite activity and scores.
Check recent joins, see your top inviters, and choose how departures and repeat joins affect scores.
Join activity
See who joined, where they came from, and whether the inviter could be confirmed.
Invite leaderboard
Compare invite scores, total invites, confirmed credit, and members who stayed.
Account-age and rejoin checks
Choose account-age and quick-rejoin checks to keep repeat joins from inflating credit.
Invite scoring
Standard, Fair, and Advanced modes let you decide how departures and flagged joins affect scores.
Member history and retention
See each member's joins and departures, and how many invited members are still in your server.
Tracking health
Check tracking status, missing permissions, and Discord log delivery from the dashboard.
Also in Invite Tracker
- Discord leaderboard
- Discord member lookup
- Optional Discord logs
Messages Routed
Support communications successfully handled
Counted since: May 2026
Total Tickets
Across all bots hosted by AeroNexus
Counted since: October 2025
Unique Users
Who have interacted with the support system, across all bots
Counted since: March 2026
Even if an user interacts with multiple bots, they are only counted once as a unique user
Great support. Built around your team.
Give every member a direct line to your team. Manage tickets, share replies, and keep the full conversation together with Modmail.
Alex
Hey, I’m having an issue with your product. Are you able to help me with it?
Modmail
One conversation.
Your whole team in the loop.
From the first “can you help?” to the final transcript, Modmail keeps the details where your staff can find them.
21(418)closed
Opened by
Alex
alex
19 days ago
Customer rating
5 out of 5 stars
Super quick, thanks!
Closed by
Casey
casey
19 days ago
Bot
AE
AeroNexus
bot
Subscribers
-
Show editedShow deletedShow internal
The tools around your community, together.
Each Bot has focused controls. The Group keeps ownership, access, and operations connected.
Modmail
Run a shared ticket inbox with categories, member history, saved replies, search, ratings, and transcripts.
Welcome Messages
Create and preview join, leave, and boost messages for the Discord servers connected to a Bot.
Invite Tracker
Review invite attribution, member activity, leaderboards, adjustments, and the health of collected evidence.
Text Utils
Give approved staff a controlled way to send server messages and direct messages with moderation logging.
Bot controls
Manage lifecycle state, Discord servers, slash commands, enabled tools, and appearance from one workspace.
See what we're building for your next flight.
Meet SkyGrid, the platform bringing Roblox aviation together. Explore the flights and communities behind our work.
Guided setup
Start with one workflow. Build from there.
AeroNexus guides the connection between your Group and Bot, then lets you turn on only the tools your team is ready to use.
Choose your workspace
Connect the Roblox group that AeroNexus should prepare for your team.
Connect your Discord Bot
Follow the guided setup so the Bot joins the right servers with the right access.
Enable the tools you need
Start with one workflow, then add more features as your community grows.
Questions before you connect
Clear answers about who AeroNexus is for and how the workspace fits together.
Roblox aviation is the main focus. Modmail and the community tools can also support technical Discord communities that need an organized team workflow.
Your airline. All together with SkyGrid.
Bring flights, fleet, airports, and routes together. Give passengers one place to discover your airline and find their next flight.